FAQ (Frequently Asked Questions)
Q1. How can I use Airportcarandlimo to meet my transportation needs?
You can use the BOOKING form to Request a CAR, choose vehicles, check availability, make reservations, pay online, and/or MAKE a telephone call for reservation.
Q2. What are your Rates?
Use the Booking form to find out the rates. A 10% Web-only Discount is available if you request a round trip using our website but is not available if you simply make a reservation on the phone. (May not apply to certain situations.)
Q3. What is included in the rate?
When you book with us, you can have peace of mind, because we promise there will be NO HIDDEN FEES.
We do NOT have any hidden "gas/fuel" surcharges, "time of day" surcharges, "number of passenger" surcharges, or any other hidden surcharges.
The rate you receive from us in your email booking confirmation is ALL-INCLUSIVE. Tolls (in most cases are extra) and tip/gratuity are itemized and listed up-front in advance. The only other possible fees are listed below:
Q4. What is the tipping/gratuity policy?
A 20% tip/gratuity is added to booking already.
Q5. How are bridge/highway/tunnel/other Tolls paid?
The customer does not pre-pay an All-Inclusive Toll Fee in advance, the passenger will be responsible for paying for any and all tolls.
Q6. What are the fees/policies for Extra Stops?
Here are our policies & fees for extra stops:
Q7. What are the fees/policies for lateness/tardiness by the customer?
You may be required to pay a WAITING FEE in order to receive service if you are (A) more than THIRTY (30) MINUTES LATE for your pickup from an airport or (B) more than TEN (10) minutes late for your pickup from any other location. The waiting fee is as follows, per 60 (thirty) minute period or portion thereof, spent waiting: $60 (for Sedans/ SUVs), or $70 (for Ultra Luxury sedans) and $100.00 for sprinter vans.
If you are more than SIXTY (60) MINUTES LATE for your pickup, we reserve the right to CANCEL your pickup with NO REFUND. However, please attempt to contact us as we might be willing to give a partial refund in certain situations.
Q8. What are the fees/policies for rescheduling or changing itinerary details?
If you request to reschedule or change any details related to your reservation, (A) If we are able to accommodate your changed plans, we will do so and charge a rescheduling/change fee of $25. (B) If we are unable to accommodate your changed plans, your reservation will be considered a cancellation, subject to the cancellation rules & policies explained on this web page.
Q9. What is the Cancellation/Refund Policy?
If you contact us to cancel more than 24 hours in advance, you will be given a FULL REFUND. If you contact us to cancel less than 24 hours but more than 6 hours in advance, you will be refunded any amount paid minus a cancellation fee. The cancellation fee is the GREATER of either $25.00 (twenty-five dollars) or 25% (twenty-five percent) of the Rate of your reservation. For no-shows or cancellations less than 6 hours in advance, we reserve the right to give you NO REFUND. However, please contact us as we might be willing to give a partial refund in certain situations.
Q10. How will I pay for my ride?
You pay the transportation service who will be servicing your request directly. We accept, MasterCard, Visa, American Express, Discover, and all other Credit and Debit cards. Credit card transactions can be processed through our Booking system to maintain the security of your personal information, or over the phone as well.
Q11. May I pay using a PayPal "eCheck"?
No, We are not accepting Pay Pal or echecks at this time.
Q12. Can you call me to remind me of my pickup?
Yes! We will gladly place a COURTESY CALL to remind you of your pickup. (You will get the opportunity to schedule your Courtesy Call during the confirmation in your email stage of the Reservation Process.)
Q13. What type of vehicles are used for my transportation?
We have Executive and Luxury Sedans, SUV’s, Sprinter and ford transit Vans
Q14. How many people can fit?
In general, the number of people designated in the vehicle description can fit. For example, Up to 3 people can fit in 3-passenger Executive Sedans. HOWEVER, if there is a large amount of luggage/ baggage, fewer passengers may be able to fit. There is no additional per-person charge.
Q15. When can I book a pickup?
You can book your request at any time of the day. However, we strongly recommend that you book a minimum of 6 hours in advance.
Q16. When can I get picked up?
You can get picked up anytime. We operate 24/7.
Q17. What types of itineraries are available?
NOTE: If you return to your origin within a short time of being dropped off at your destination, and the driver will need to wait for you outside, you will be quoted an "hourly" rate, NOT a "round trip" rate.
Q18. Where can I request to be picked up/dropped off?
Request to be picked up and dropped off at a specific street address, such as 123 Maple St, or a specific area, such as JFK - New York JFK International Airport. When booking online, the pickup and drop-off cities can be anywhere in NY, NJ, CT, PA.
Q19. What flight info should I enter for airport runs?
Your Airline, Flight Number, and Flight Time, for example "American Airlines Flight #1020 Arriving @ 5:25 PM". This info is required for Arriving flights and recommended for departing flights.
Q20. What is the alcohol/ drug policy?
Alcohol consumption or possession is not permitted by ANYONE in the vehicle, if ANY of the passengers are under 21 years of age. Illegal drug consumption or possession by any passenger is not permitted. Breaking these terms is grounds for immediate termination of service for ALL passengers, with NO REFUND.
Q21. What is the Lost-and-Found policy?
We are not responsible for any baggage, personal items, or anything else left behind by passengers in the vehicle. However please contact us if you have lost an item and we will return it to you if we have found it.
Q22. What is the Limitation of Liability?
Unless required by law, under no circumstance shall the transportation service provider or any of the other parties involved in the booking be liable to compensate the passenger/customer beyond refunding the full amount originally paid to the service provider.
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Q23. What if my question is not answered above?
Please email us any your additional questions
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